ArmandVallin Feigenbaum was an engineer who is famously known for coming upwith the concept of Total Quality Control. He was also abusinessperson, philanthropist and an expert in American qualitycontrol. He died on November 13, 2014, at the age of ninety-two.
Feigenbaumwas well educated he obtained a Union College bachelor`s degree, MITSloan School of Management master`s degree, and an MIT Ph.D. all inEconomics.
ArmandVallin Feigenbaum’s greatest work was the defining the totalquality management of an organization. Feigenbaumexplainedit as an organization’s commitment to mount and make traditionsthat continually expands its ability to distribute products andservices of high-quality to clients.
TQMhad a massive following during the late nineteen-eighties and earlynineteen-nineties, but it was later outshined by Lean manufacturing,Six Sigma and ISO 9000.
Duringthe late nineteen-seventies and early nineteen-eighties, countries inWestern Europe and Northern America experienced economic turmoil.This effect was as a result of the competition from Japan. Japan hadthe capability to generate goods of high-quality at a fair cost.Companies began to review their methods of production and adopted TQMas the way forward. This act involved the close study of the Japanesetechniques of production, what made them so successful, and whetherthey could also duplicate the same processes. During the economicchaos, TQM was picked up by all of the companies that wanted to beatthe Japanese. (AngelR. Martínez‐Lorente, Frank Dewhurst, & Barrie G. Dale, 1998).
Feigenbaum’scontributionsincluded: Total Quality Control, which later was called Total QualityManagement. It is a cost-effective system for assimilating thequality maintenance, quality improvement and quality developmentlabors of the various departments in an organization so as tominimize costs and maximize production and service, allowing completecustomer satisfaction.
Healso introduced the concept of a "hidden plant”. Firmsdedicate a lot of time to the idea that intensive work should beplaced in the correction of mistakes. The rectification of sucherrors improves the quality of the product or service offered. Allthese efforts enable any hard working business to be successful inthe market.
Feigenbaumalso preached the need for accountabilitywhen it comes to quality. He brought forth the idea that quality isthe job of everyone in business. All of the departments must delivertheir best so as to maintain quality levels. All the groups in anorganization are linked, and when one is down, the others followsuite. Therefore, all companies must realize the importance of eachand every department housed in their business. Quality according toFeigenbaummustbe managed actively all the way to the peak management levels
Feigenbaumwas the first to highlight the quality costs concept. He described itfirst in a Harvard Business Review article in nineteen fifty-six. Asa company tries to improve the processing efforts, the cost ofquality is used to measure the efforts and deficiencies in total costof quality. From this, any organizations which classified entriesrelated to quality in their business ledger could hire qualitymanagement practitioners. These practitioners would then assess allthe investments made in quality based on the cost enhancement andprofit improvement. Before the introduction of the concept of qualitycosts, many believed that to have higher quality goods and services,you had to have higher costs. This act was carried out either throughthe purchasing of better machines and materials or the use ofintensive labor. Quality costs were never considered this wasdespite the fact that a large number of individuals in themanufacturing industry never lay their hands on the product. (Crosby,P. B., et al., 1979).
Dueto his various accomplishments in economics, Feigenbaum was awardednumerously during his time. During this period, he also got supportand help from his brother, Donald. He was awarded the first “ASQ`sLancaster Award”. He also received the “ASQ 1965 Edwards Medal”.It was due to his contributions to the execution of quality controlin the modern age. He received many other honors, among them, the“National Security Industrial Association Award of Merit” and the “Union College Founders Medal.”
Hebecame a member of the “Advisory Group of the U.S. Army”. In the“Army Materiel Command”, he chaired the evaluation of qualityassurance. He worked as a consultant for the “Industrial College ofthe Armed Forces”. He has been made a life member of the “Instituteof Electrical and Electronics Engineers”, the “American Societyof Mechanical Engineers” and “Plymouth Society of MarineBiology.” These feats are the reason why I picked ArmandVallin Feigenbaum, a legend in the field of engineering.
Crosby,P. B., & Free, Q. I. (1979). The art of making quality certain.NewYork: New American Library,17.
AngelR. Martínez‐Lorente, Frank Dewhurst, & Barrie G. Dale. (1998).Total quality management: origins and evolution of the term. TheTQM Magazine,10(5),378–386. http://doi.org/10.1108/09544789810231261